Our People

Advisory Board

Peter C. Verhoef

Prof. Director, University of Groningen Business School (UGBS)

Atul Parvatiyar

Co-Founder & CEO

iCRM(Institute for Customer Relationship)

Joan Pepper

Customer Engagement Manager

SAP Ariba, Greater Atlanta

Tim Coltman

Dean

The University of Waikato, Hamilton, New Zealand

Professor Pennie Frow

Professor

The University of Sydney

Sunil K Goyal

Managing Director & Fund Manager,

YourNest Venture Capital, Gurgaon, India

Adrian Payne, Ph.D.

Professor of Marketing at UNSW

Business School

Rachna Nath

Area Transformation and Strategy Lead

Microsoft

Diane Magers

CEO

Customer Experience Professionals

Mike Atkin

Chairman at Customer Strategy Network,

Warwickshire, United Kingdom

Robert Moerland

Global Head of Business Development,

Amadeus IT Group,Zurich, Switzerland.

Gerald J. Gorn, Ph.D

Co-Director of Asian Centre for Branding

Chair Professor of Marketing

Satish Jayachandran

James F. Kane Professor of Marketing &

University of South Carolina

Manish Dureja

Managing Director

JetPrivilege

Ram Janakiraman, Ph.D

Professor of Marketing & Business

University of South Carolina

Dilpreet Singh

Head, CRM and Business Analytics,

The Oberoi Group, New Delhi, India

Pavwan Chhabra

Vice President & Head -Institutional

Aditya Birla Finance Ltd, Mumbai, India

Tushar Kaul

Head – IT

Toshiba India

Anil V. Pillai

Director,

Terragni Consulting Pvt Ltd, India

Vinita Sahay, Ph.D

Professor

Indian Institute of Management, Raipur

Francis A. Buttle, Ph.D, FCIM

Professor

Macquarie Graduate School of

Alok Kumar Rai MBA, Ph.D

Banaras Hindu University, Varanasi,India

Raj Mruthyunjayappa

Managing Director,

Campus Management Corporation,

Anne Cramer, CCXP

Co-Founder of

suitecx®

Mohamed Latib, Ph.D

Founder & CEO

CX University, USA

Anurag Batra

Chairman & Editor-in-Chief

BW| Businessworld Media Group

Mohan Lal Agarwal, Ph.D

Professor and Director,

Mena College Of Management Dubai, United Arab Emirates

Rajan Varadarajan, Ph.D

Distinguished Professor of

Marketing Texas A&M University

Colin Shaw

Founder and CEO,

Beyond Philosophy

V. Kumar, Ph.D

Chairman & CEO,

Innovative Marketing Consultants International, LLC

Naveen Bachwani

Cross-Functional Business Leader | Strategy | CX

Edelweiss Financial Services