Thought Leadership
We enable CX – centric Thought Leadership via a members-only accessible repository of CX-centric content and curated, on-ground events, round-tables, master-classes and more with the best & brightest in our business
Learning
We provide professional certifications in the areas of CX & CRM in collaboration with global leaders in CX education for professionals who wish to stay ahead of their growth curve
Research
In order to drive informed business decisions - our holistic Research offering audits existing CX programmes and scenarios using primary, secondary and data gathering research effort.
Accreditation
We offer internationally accredited Certification programmes with our global strategic partners. Our Expertise & Frameworks enable establishment of benchmarks for improved CX Standards using our suite of proprietary tools.
Consulting
Our unique consulting services analyse current customer programmes and enable framing of CX Strategy & Engagement for improvements that deliver best business results.
-
Apply for the PEXA2019 Awards
Nominations for the Patient Experience Excellence Awards that recognise demonstrated excellence in Patient Experience are now open till Oct 30th 2019 ! Stand up & be counted. Set pioneering benchmarks ! Apply here
-
Patient Experience Conclave & Awards
Our Patient Experience Conclave & Awards offers insights and learning that will completely transform your patient care offering and deliver better business results. Know more here
-
Customer Experience Quotient Assessment
Take our CX Quotient Self-Assessment for free. Benchmark your CX competency levels. Proudly brought to you CRM Academy of Asia and our partner CX University, USA. Know more here
-
Research Surveys
Participate in our ongoing research projects. completing your responses on our ongoing research questionnaires and get your personal downloadable copy of the research when it is complete.
Know more here -
CX Audit
Use our self assessment tool to figure how well your organisation performs the essential activities of Customer Experience Management Click here to get your score
-
CRM Audit
Our self-assessment based CRM Audit Tool will evaluate how your CRM strategy can deliver unique experiences and deliver ROI.
Click here to check your score
-
180+Brands
-
57Clients
-
10Global Partners
-
5700+Employees represented
-
8000+Member Community
-
30+Reports, Researches,
White-papers, Case-studies
-
15on-ground
Events -
1500+Audience
-
140+Thought Leaders
OUR CLIENTS
Appreciation
“CRMAA measures and leads by example providing stellar customer care to their partners and I would recommend them to any financial institution that is serious about measuring and improving customer service and increasing sales to give them a call.”
~ Vikas Gujral
Chief Operating Officer, Max Bupa Health Insurance
“CX Audit and Benchmark helps us measure the Customer Experience tendencies of our customers and to compare our scores to our competitors. A great value offering !”
~ Dharmender Narang
Sr. Vice President, IIFL
“Our commitment to providing customers with outstanding service is one of our most important core values. With the assistance of our partner, CRMAA ,we regularly monitor our customers’ service quality experience and look for ways to improve our delivery. Their customer-based methodology is a proven system for measuring feedback. We are quite pleased with the support we receive from the CRMAA team, and look forward to our continued association.”
~ Ruchin Mittal
Sr. Vice President, DBS Bank India
“Customer Strategies Summit is a fantastic opportunity to stop and step outside an insular approach to listen and understand the huge array of opportunities and innovation being created by others within the their sector and in turn sharing and acting upon this wonderful insight received back in the day job!”
~ Rajesh Bhanot
Chief Customer Officer, Yatra Online
“The exchange of ideas and knowledge at CS talk has been a fascinating insight into driving customers experience to a new level !“
~Anish Ahuja
Head - Customer Service, Whirlpool India