Customer Service Audit
There are questions that Call Centre Operators, Marketing, Sales, and Finance all need answers to. We can help you to answer these questions in India with our exclusive partner Snapshotz. Our Customer Service Audit is the world's first and only SaaS-based customer service audit tool. We assesses your customer service delivery across 8 categories, 29 sub-categories, and up to 700 data points. The Customer Service Audit is primarily a management tool for Customer Service and Contact Centres / Call Centres. Primary uses include the following: