At CRMAA, our programmes prepare participants for certification under the globally accepted Service Capability & Performance (SCP) Career Certification credentials in partnership with Service Strategies, USA. The following career certification options are made available in India by CRMAA in strategic partnership with Service Strategies, USA :
- Certified Support Supervisor (CSV)
- Certified Support Manager (CSM)
- Certified Field Service Manager (CFSM)
Each of these courses are designed specifically for customer service, technical support and field service professionals. After completing online or instructor-led courses, students obtain certification by passing rigorous exams that test their understanding of course content and application in real-world situations.
Submit your interest to know more about the course.