Advance the art, science, and practice of CRM, Customer Service and Customer Experience

Provide for interchange between various segments of the professional CX & marketing community

Promote professionalism in the practice of Customer Service, Experience and marketing

Act as a vehicle for personal and professional growth of marketing and CX professionals.

Establish the Chapter as the community focal point for the exchange of ideas, interests, and knowledge on CX, Customer Engagement and Marketing

Promote a greater understanding of CX principles and practices to the professionals.